Call centers represent one of the largest operational expenses for carriers—handling billing inquiries, technical support, plan changes, and service activations around the clock. Reducing call volume and service costs through intelligent automation directly impacts your bottom line while improving response times.
Subscribers expect instant, omnichannel self-service and technical assistance. They want to check data usage via SMS, troubleshoot connectivity through chat, upgrade plans on mobile apps, and speak with agents only when necessary—all while the system remembers their preferences and service history.
Separate systems for CRM, billing (BSS), network operations (OSS), and customer communications create data silos that prevent unified customer insight. Every new capability requires another integration project, slowing time-to-market and increasing operational complexity.
Network operators seek to diversify revenue through platformization—offering white-label digital services, IoT connectivity, and value-added customer engagement solutions to enterprise customers. This requires infrastructure you can brand and monetize under your own identity.
Multi-tenant network environments, subscriber data, and interconnection infrastructure require protection against sophisticated threats while maintaining compliance with telecommunications regulations across multiple jurisdictions.
Proactively validates network resilience with continuous AI-driven pentests, real-time exploit simulation, and automated remediation insights.
Your platform continually tests your telecom environment—from core routing and OSS/BSS systems to customer-facing and edge networks. When a weakness appears, such as an exposed management interface or privilege drift, the system safely simulates exploits to confirm real impact.
It then correlates results with live topology and configuration baselines, generating prioritized remediation steps and auto-validating fixes. Your security team receives clear, evidence-backed insights without the delays or blind spots of manual pentesting.
Safeguard multi-tenant network operations with unified detection, automated compliance, and threat response across data centers and edge nodes.
Your platform monitors security across your core network infrastructure, customer-facing systems, and edge computing nodes. When an unusual pattern emerges—such as a spike in API calls to your subscriber database from an internal service account—the system correlates this activity with login times, geographic access patterns, and normal behavior baselines. It automatically generates an alert, initiates containment protocols, and documents the entire incident chain for regulatory reporting. Your security team receives actionable intelligence rather than raw log data.
Deliver white-label CPaaS for inbound/outbound support, automated alerts, and global routing—reducing call-center load while improving customer satisfaction.
A subscriber's data usage reaches 90% of their plan limit. Your platform automatically sends an SMS alert with their current usage, overage charges, and options to upgrade. The subscriber replies "UPGRADE" and the system presents plan options via SMS, processes their selection, updates billing systems, and confirms the change—all without agent involvement. If they instead call customer service about a network outage, the AI agent recognizes their number, pulls their service history, verifies the outage in their area, provides an estimated restoration time, and offers a bill credit—routing to a human agent only if the subscriber requests escalation.
Connect billing, usage, and customer data to personalize offers and predict churn. Integrate payments and recurring revenue models in one view.
Your CRM tracks every subscriber's service usage patterns, payment history, support interactions, and plan changes in a unified profile. When a high-value customer's data usage suddenly drops by 60% and they submit two network quality complaints in one week, your churn prediction model flags them as at-risk. The system automatically creates a retention case, suggesting your retention team offer a service credit and network optimization consultation. When the retention specialist calls, they see the complete picture: five years of service history, recent complaints, competitive offers in the customer's area, and recommended retention strategies.
Deploy AI agents for troubleshooting, billing questions, and plan upgrades. Handle routine inquiries automatically while freeing live agents for high-value cases.
A subscriber calls reporting slow internet speeds. Your AI voice agent answers, verifies their identity, checks network status in their area, and walks them through basic troubleshooting: "I can see you're on our fiber service at [address]. Let's start by power cycling your router. Can you unplug it now and wait 30 seconds?" The agent guides them through the process, monitors the connection quality in real-time through your network management system, and confirms the issue is resolved. If troubleshooting fails, the agent schedules a technician visit, explains service level agreements, and sends appointment confirmation—all in a natural conversation. Complex technical issues or service disputes seamlessly transfer to specialized agents with complete context.
