Your e-commerce platform, in-store POS system, mobile app, and customer service tools maintain separate customer records. A shopper who abandoned a cart online receives irrelevant email promotions. A loyalty member who shops in-store isn't recognized when they call customer service. Inconsistent data between channels creates friction at every touchpoint.
Customers expect instant answers about product availability, order status, and return policies. Delayed chat responses or long phone queues cause them to abandon purchases or switch to competitors. Your customer service team can't scale to meet peak demand during promotional periods without unsustainable cost increases.
Siloed systems for inventory management, order fulfillment, and customer communication increase errors and extend fulfillment times. When a customer asks "Where's my order?" your service team searches multiple systems to piece together shipping status, inventory allocation, and delivery estimates.
Rising payment fraud and identity theft threaten both revenue and brand reputation. PCI-DSS compliance for payment processing, GDPR requirements for customer data, and protection against credential stuffing attacks require robust security infrastructure across your entire commerce ecosystem.
Every new product line, marketing campaign, or geographic expansion increases support volume and operational complexity. Manual processes for order follow-up, refund handling, and customer notifications become unsustainable as transaction volumes grow.
Continuously validates storefront, mobile, and payment-system security with AI-driven pentests, automated exploit simulation, and PCI-DSS–aligned remediation insights.
Your platform tests every system that touches customer data—from your e-commerce site and mobile app to payment APIs and backend order-management systems. When a potential weakness appears, such as an exposed admin endpoint or a misconfigured API permission, the platform safely simulates exploits to confirm real impact and logs the event for compliance reporting.
If a pattern suggests elevated risk—like privilege escalation tied to a recent code deployment—the system generates prioritized fixes and validates remediation automatically. During PCI-DSS audits, you produce clear evidence of encryption safeguards, access controls, and vulnerability monitoring across all payment-processing pathways.
Secure every transaction, loyalty record, and customer profile. Automate PCI-DSS and GDPR compliance, detect anomalies in real time, and protect your brand.
Your platform monitors all access to payment card data across your e-commerce site, mobile app, and payment processing systems.
When your marketing team exports customer email addresses for a campaign, the system validates they have authorization for this data access and logs the export for compliance reporting.
If an unusual pattern emerges—such as multiple failed login attempts followed by successful access from a new geographic location—the system automatically triggers additional authentication requirements and alerts your security team. During PCI-DSS audits, you generate comprehensive reports showing encryption status, access controls, and security monitoring across all systems that touch cardholder data.
Power global voice, SMS, and WhatsApp campaigns for orders, delivery updates, and re-engagement. Streamline omnichannel outreach and reduce cart abandonment
A customer adds items to their cart but doesn't complete checkout. One hour later, they receive an SMS: "Still interested in [product name]? Complete your order now and get free shipping." If they don't respond, the system sends a personalized email 24 hours later with product recommendations based on their browsing history.
When they do purchase, they immediately receive order confirmation via their preferred channel (SMS or email based on past behavior), followed by shipping notifications with tracking links. If delivery is delayed, the system proactively sends updates and offers a discount code for their next purchase—all automated based on order status data from your fulfillment system.
Unify marketing, sales, fulfillment, and loyalty programs in one system. Use predictive analytics to tailor offers and drive repeat purchases.
Your CRM maintains a unified customer profile that includes online browsing behavior, purchase history, in-store transactions, loyalty program status, customer service interactions, and marketing engagement.
When a high-value customer who typically purchases monthly hasn't bought anything in 45 days, your retention automation triggers—sending a personalized offer based on their previous purchase categories. Your marketing team can segment customers by lifetime value, purchase frequency, and product preferences to create targeted campaigns.
When a customer contacts support about a damaged product, the service representative sees their complete order history, loyalty tier, and that they're a consistent quarterly buyer—informing how they handle the return and what retention offer to provide.
Deploy AI agents to answer order questions, process returns, and recommend products instantly—24/7, without increasing staff.
A customer visits your website at 11 PM and opens the chat widget asking about whether a dress is available in size medium. Your AI agent checks real-time inventory across all fulfillment centers and retail locations, confirms availability, provides size recommendations based on reviews from customers with similar measurements, and offers to add it to cart.
The customer asks if it's eligible for next-day delivery to their zip code—the agent checks shipping options and confirms delivery timing. When the customer asks about your return policy, the agent explains the 30-day window and free return shipping. The conversation flows naturally with the agent handling tangents like "Do you have this in other colors?" before guiding back to purchase completion. Complex requests like bulk orders or custom tailoring seamlessly transfer to human specialists with full conversation context.
