Every system must meet FedRAMP authorization requirements, maintain continuous monitoring, pass regular security assessments, and provide audit-ready documentation. CJIS compliance for law enforcement systems adds another layer of controls. Data sovereignty requirements mandate specific geographic locations for data storage and processing. Zero-trust architecture is becoming mandatory across federal agencies.
Legacy systems built decades ago continue running critical services because replacement risk is too high. These systems don't interoperate with modern applications, can't scale to meet demand spikes, and lack the APIs needed for digital service delivery. Manual workflows persist because automation would require integrating across incompatible platforms.
The public expect 24/7 access to services in multiple languages through channels they already use—mobile apps, SMS, web portals, voice assistants. But most agencies operate 8-5 Monday-Friday with limited language support. Call centers get overwhelmed during tax season, benefits enrollment periods, or emergency situations. The public wait on hold, navigate confusing phone trees, or visit offices in person for services that should be digital.
Case management happens across disconnected systems. When a citizen contacts multiple departments about related issues, each department maintains separate records with no visibility into other interactions. Staff manually transfer information between systems, re-enter data, and coordinate through email. Cross-agency collaboration requires complex data-sharing agreements and custom integrations.
Agencies must protect sensitive citizen data while maintaining transparency through public records requests and audit requirements. Every access to personally identifiable information must be logged and justified. Budget accountability demands detailed reporting on program outcomes, service delivery metrics, and technology spending.
Strengthens government systems with continuous AI-driven pentests, automated exploit simulation, and real-time vulnerability validation across regulated environments.
Your platform continuously tests public-sector systems—from citizen-facing portals to internal case-management applications and agency databases. When a potential weakness appears, such as a misconfigured service account or an exposed interface on a legacy system, the platform safely simulates exploits to verify real risk, logs evidence, and evaluates compliance impact.
During ongoing security assessments, remediation steps, validation artifacts, and vulnerability histories are automatically captured and organized according to NIST and federal security control families. The system alerts security teams to confirmed risks and compliance deviations before they become audit findings.
Protect mission-critical systems with zero-trust architecture, continuous compliance monitoring, and audit automation for FedRAMP and CJIS frameworks.
Your platform continuously monitors security controls across all government systems—from public-facing web portals to internal case management applications to law enforcement databases. When a user accesses sensitive citizen records, the system validates their authorization level, logs the access with justification, and checks for anomalous patterns.
During FedRAMP continuous monitoring assessments, you generate complete security control documentation showing encryption implementation, access controls, incident response procedures, and vulnerability management—all automatically collected and organized according to NIST 800-53 control families. The system alerts security teams to potential compliance deviations before they become audit findings.
Enable secure voice, SMS, and multilingual digital communication with public, staff, and partners. Automate notifications and service updates.
A citizen applies for a building permit through your online portal. They immediately receive SMS confirmation with a reference number and estimated review timeline. As the application moves through review stages—zoning verification, plan review, fee assessment—the system sends status updates via their preferred communication channel.
When the permit is approved, they receive notification with instructions for picking up documents or accessing them digitally. If they have questions, they can reply via SMS or call a number where an AI agent provides status updates in their preferred language—English, Spanish, Mandarin, or 50+ other languages. Emergency management agencies use the same platform to send multilingual evacuation notices, weather warnings, or public health alerts to entire regions within minutes.
Unify citizen cases, departments, and workflows in a single, secure CRM built for compliance and scalability.
Your CRM maintains comprehensive citizen service records across all departments. When a resident contacts code enforcement about a property issue, the system shows their complete interaction history: previous service requests, building permits issued, business licenses held, and any outstanding violations. If the same property has open cases with multiple departments—zoning, public works, fire safety—all teams see a unified view.
Case workers can coordinate responses, share notes securely, and track resolution across departmental boundaries. For legislative constituent services, elected officials' staff see all interactions a constituent has had with any government agency (with appropriate privacy controls), enabling more informed and helpful responses.
Deploy AI agents for citizen support, permit status inquiries, and form assistance—available 24/7 and in multiple languages.
A citizen calls your main services number on Saturday evening asking about passport renewal. Your AI voice agent answers in their selected language, explains the renewal process, confirms they're eligible for online renewal versus in-person appointment, walks them through required documentation, and provides a direct link to the online application portal via SMS.
For more complex inquiries—such as understanding eligibility for social services programs—the agent asks qualifying questions, assesses which programs the caller might qualify for, explains application processes, and offers to schedule appointments with case workers. When questions exceed the agent's scope or require human judgment, it transfers to appropriate staff with complete context. All interactions are documented for quality assurance and compliance review.
