Manual audit prep and vendor sprawl increase exposure. HIPAA and HITECH enforcement actions increased 25% year-over-year in 2024. Automated compliance monitoring maps your controls to HIPAA Security Rule requirements, continuously collects audit evidence, and generates inspection-ready reports on demand.
Patients want simple, 24/7 access—across voice, SMS, and chat—without repeating their information. When these channels operate independently, patients repeat their medical history multiple times, appointments fall through communication gaps, and satisfaction scores suffer.
Administrative staff spends hours scheduling appointments, confirming insurance, and answering routine questions. Intelligent automation handles the repetitive tasks so they can focus on what requires human expertise and empathy.
Healthcare remains one of the most targeted sectors for cyberattacks. Your security infrastructure must protect PHI across on-premises EHR systems, cloud-based telehealth platforms, mobile patient apps, and connected medical devices.
Whether you're a three-physician practice or a global pharmaceutical company managing clinical trials across 30 countries, you need infrastructure that scales without requiring a complete architectural rebuild.
Your platform continuously tests every system that handles patient data—from your EHR to telehealth apps and IoMT devices. When a weakness appears, such as an exposed endpoint or an overly permissive role, the system safely simulates exploits to confirm real risk and logs the event for your HIPAA security review.
During compliance audits, you generate complete, validated reports showing vulnerability findings and remediation activity—evidence that would take weeks to compile manually.
Your platform monitors every access to patient records across your EHR system. When a physician accesses a patient chart, the system validates that access against their role and the patient's care team. If a user from billing accesses clinical notes for a patient they're not assigned to, the system flags the anomaly, generates an alert, and automatically documents the incident for your HIPAA risk analysis. During your annual compliance review, you pull a complete access log report showing all PHI access—documentation that would take weeks to compile manually.
A patient schedules a follow-up appointment. Two days before, they receive an automated SMS reminder with a link to confirm or reschedule. If they don't confirm within 24 hours, the system places an automated voice call. After the appointment, the platform sends a secure message through your patient portal with visit notes and medication instructions—all without staff involvement. When the patient replies with a question, the message routes to their care team with full appointment context.
A patient with complex chronic conditions sees three specialists within your health system. Your CRM maintains a unified patient record that all departments can access. When the cardiologist orders a medication adjustment, the system automatically checks for interactions with medications prescribed by the other specialists. The care coordinator sees all upcoming appointments in one view and can identify missed visits—triggering an outreach workflow.
A patient calls your main line at 10 PM asking to schedule an appointment for their child's persistent cough. Your AI voice agent answers immediately, asks about symptoms and medical history, determines this is appropriate for a next-day sick visit rather than emergency care, checks your pediatric schedule, and books the appointment—sending confirmation via text and email. The entire interaction is documented in your EHR. If the parent had described severe respiratory distress, the system would have immediately transferred to your nurse triage line with full context.
Our platform excels in sensitive sectors like dental and medical practices, where patient relationships must be preserved even while recovering outstanding balances. Our conversational AI agents handle initial outreach with empathy and professionalism—offering flexible payment arrangements and maintaining HIPAA compliance throughout the process.
