Intelligent Voice Automation MeetsEnterprise Communications

The global Communications Platform as a Service (CPaaS) market is projected to grow from USD 11.03 billion in 2022 to USD 62.54 billion by 2029 - a compound annual growth rate of 28.1%. The driving force? AI-powered automation that transforms how enterprises communicate at scale.

Organizations juggling separate providers for voice, messaging, analytics, and automation—each with different APIs, billing, and support models.

Regional telephony providers unable to support multinational operations with consistent quality, compliance, and feature parity.

Contact centers overwhelmed with repetitive inquiries, payment reminders, and appointment scheduling—tasks ripe for automation but lacking the right tools.

Voice, SMS, WhatsApp, and email operating in isolation—preventing unified customer context and consistent experience across channels.

Our platform addresses all of these challenges through a truly unified CPaaS architecture—global telephony infrastructure, AI-powered voice and messaging automation, and omnichannel orchestration in a single enterprise-grade solution.

Carrier-grade voice infrastructure with global reach and enterprise reliability.

• Global SIP trunking and number provisioning across 50+ countries with local presence
• Intelligent call routing and IVR with advanced decision trees and natural language understanding
• Call recording, transcription, and analytics—automatically capture, transcribe, and analyze every conversation
• WebRTC for browser-based communications—enable voice and video directly in your applications

Unified messaging across every channel your customers use—from SMS to WhatsApp to social platforms.

• SMS/MMS with 10DLC compliance—high-throughput messaging with carrier-approved registration
• WhatsApp Business API integration—rich media messaging, two-way conversations, and business verification
• Email-to-SMS and social messaging—bridge communication channels seamlessly
• Unified inbox for all channels—agents manage voice, SMS, WhatsApp, and email from a single interface

Conversational AI that understands intent, emotion, and context—delivering human-like interactions at machine scale.

• Natural language IVR with intent recognition—customers speak naturally, no touch-tone menus required
• Sentiment analysis and emotion detection—identify frustrated customers and route to specialized agents
• Automated call summarization—AI-generated summaries for every interaction, reducing after-call work
• Predictive routing based on customer history—connect customers to the best agent using ML-powered insights

Enterprise-grade contact center capabilities that scale from small teams to global operations.

• ACD (automatic call distribution) with skills-based routing—match customers to agents based on expertise, language, and availability
• Real-time supervisor dashboards—monitor queue performance, agent productivity, and SLA compliance
• Quality management and coaching tools—scorecards, call reviews, and performance analytics
• Workforce optimization and scheduling—forecast demand, optimize staffing, and reduce idle time

Build custom communication workflows with enterprise-grade APIs and developer-friendly tools.

• RESTful APIs for custom integrations—comprehensive documentation and sandbox environments
• WebSocket support for real-time events—receive instant notifications for calls, messages, and status changes
• SDKs for Python, Node.js, Java, .NET—accelerate development with native language libraries
• Low-code workflow designer—build complex automation visually without writing code

• CRM: Salesforce, HubSpot, Microsoft Dynamics
• Cloud: AWS, Azure, Google Cloud Platform
• Communications: Twilio, RingCentral, 8x8
• Productivity: Microsoft 365, Google Workspace, Slack
• Security: Okta, Duo, CrowdStrike, SentinelOne
• Payments: Stripe, PayPal, Square, Authorize.net (plus 150+ other gateways)

• RESTful APIs with comprehensive documentation
• Webhook support for real-time events
• iPaaS compatibility (Zapier, Workato, MuleSoft)
• Custom integration support available

• SOC 2 Type II certified
• ISO 27001:2013 certified
• Multi-region data residency options
• 256-bit AES encryption at rest and in transit
• Zero-trust architecture
• Regular third-party penetration testing

• Healthcare: HIPAA/HITRUST compliant
• Financial: PCI-DSS Level 1 certified
• Privacy: GDPR, CCPA, PIPEDA compliant
• Government: FedRAMP Ready, CMMC aligned
• International: ISO 27001, SOC 2, ISO 9001 certified

• Automated backup and disaster recovery
• 99.99% uptime SLA
• Real-time replication across regions
• Customer-controlled encryption keys (optional)
• Data retention policies to meet compliance requirements
• Right to deletion and data portability